Refund and Cancellation Policy

1. Membership Cancellation

• Member institutions may cancel their membership by providing 30 days written notice via email or through the contact form.
• Upon cancellation, access to member benefits, resources, and services will remain active until the end of the current billing cycle.
• Outstanding dues or obligations must be settled before the cancellation is processed.
• Cancelled memberships may be reinstated within 90 days by contacting our support team and paying the renewal fee.

2. Refund Eligibility

Membership Fees

• Membership fees are generally non-refundable once the membership has been activated.
• If a membership application is rejected during the verification process, a full refund will be issued within 7-10 business days.
• In exceptional circumstances (e.g., institutional closure, natural disaster), partial refunds may be considered on a case-by-case basis.

Training Programs and Courses

• Full refund is available if cancellation is requested within 7 days of purchase and the program has not been accessed.
• A 50% refund is available if cancellation is requested within 14 days of purchase and less than 25% of the program has been completed.
• No refund is available after 14 days or if more than 25% of the program content has been accessed.
• If AIPSA cancels or postpones a program, a full refund or alternative program credit will be provided.

3. Service Cancellation

• Consultancy and ERP services may be cancelled with 30 days notice as per the service agreement.
• Any prepaid amounts for services not yet rendered will be refunded proportionally.
• Custom development or specialized consultancy work may be subject to additional cancellation terms outlined in the individual service contract.

4. Event and Workshop Cancellations

• Registration for events, workshops, and conferences may be cancelled up to 15 days before the event date for a full refund.
• Cancellations within 7-14 days of the event date are eligible for a 50% refund or credit toward a future event.
• Cancellations within 7 days of the event are non-refundable but may be transferred to another representative from the same institution.
• If an event is cancelled or rescheduled by AIPSA, a full refund or rebooking option will be provided.

5. Processing Time

• Approved refunds are processed within 7-10 business days.
• Refunds are issued to the original payment method unless otherwise agreed.
• You will receive a confirmation email once the refund has been processed.
• Bank processing times may vary; please allow an additional 3-5 business days for the amount to reflect in your account.

6. How to Request a Refund

To request a refund or cancellation, please contact our support team with the following details:

• School name and registered email address.
• Transaction ID or invoice number.
• Reason for cancellation or refund request.
• Any supporting documentation (if applicable).

7. Dispute Resolution

If you are dissatisfied with the outcome of a refund request, you may escalate the matter to our grievance officer. We are committed to resolving disputes fairly and promptly. All disputes are subject to the governing laws of India and the exclusive jurisdiction of courts in New Delhi.

8. Policy Updates

AIPSA reserves the right to modify this Refund and Cancellation Policy at any time. Updated policies will be posted on this page with the revised effective date.